Help Centre

Unusual browser behaviour and general slow performance - Spyware

Technical Issues

When browsing the Internet, do you experience any of the following symptoms?

1. Browser displaying unusual behaviour
2. Internet links not responding as expected
3. Internet pages excessively slow to load
4. Slow PC performance when opening or saving files
5. Unexpected/unusual error messages
6. New and unexpected toolbars in your browser
7. Difficulty connecting to the Internet

If so, your computer may have become infected with spyware.

This can be fairly common and it is not unusual for a computer to have numerous spyware programs running on it. Spyware by its nature is usually installed without the user realising, and can sometimes be installed along with software the user thinks is legitimate.

There are numerous software packages available to help clean your computer of spyware and other malicious software. You can also run a quick scan online, we recommend using either of the following free, quick and easy spyware removal tools:

1. Trend Micro's free online spyware removal utility.
2. Lavasoft's Ad-Aware 2007 free standalone Spyware scanning utility.

Please note, these programs are only compatible with Microsoft Internet Explorer 5.5 or higher running on Windows XP or Windows 2000.

If you continue to experience problems, please contact us so that we can offer additional assistance.

If possible, please have the following information ready:

- The name of your internet service provider

- Whether you have any security suites or firewalls installed. (e.g. McAfee, Norton, Zone Alarm)